Public Communication Issues

Resolve common issues with Public Audio and Communication in Orbit to ensure seamless and effective communication within the virtual environment.

No Sound from Public Users

Check Volume Settings: Ensure the volume slider for Public Voice Chat is turned up.
Verify Microphone Status: Make sure the microphone icon for each of the public users is not muted (red microphone icon).
Adjust Device Volume: Check the volume settings on your device to ensure they are not muted or set too low.

Allow Microphone Access: Ensure that the app has permission to access your microphone in your device settings. Use this guide to check and set Browser Permissions.
Select Correct Microphone: Go to the Public Voice Chat settings and make sure the correct microphone is selected. Here is a guide to change the microphone - Communication settings.
Test Microphone: Use your device’s audio settings to test the microphone and ensure it is functioning properly.

Check Your Connection: Ensure you have a stable internet connection. Poor connectivity can cause audio issues.
Update Drivers: Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality.
Restart the Application: Sometimes, restarting the application can resolve temporary glitches affecting audio quality.
Check for Interference: Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources.
Test Your Microphone and Speakers: Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly.
Bluetooth Issues: Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset.
Power Management: Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively.

Use Headphones: Wearing headphones can help reduce echo and feedback.
Adjust Microphone Sensitivity: Lower the sensitivity of your microphone in the Public Voice Chat settings.
Check Speaker Placement: Ensure your speakers and microphone are not too close to each other.

Check Internet Connection: Ensure you have a stable internet connection. Unstable connections can cause sound issues.
Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.

Check Mute Settings: Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space.
Adjust Audio Balance: Check the audio balance settings on your device to ensure it is not favoring one type of sound over another.

Stable Connection: Ensure your internet connection is stable to prevent interruptions in voice chat.
Update Drivers: Make sure your audio drivers are up to date on your device.
Reduce Background Noise: Move to a quieter location or use noise-canceling microphones to reduce interference.

Check Silent Mode: Ensure that your device is not in silent mode.
Use Headset or Earbuds: For the best quality audio, use a headset, earbuds, or headphones.

Check Internet Connection: Ensure you have a stable internet connection.
Refresh Chat Window: Try refreshing the chat window or reopening the Party Chat.

Check Hidden Messages: Ensure that you have not hidden messages from specific users by pressing the text chat icon next to their names.
Scroll Through Chat: Scroll up or down to check for missed messages.
Adjust Window Size: Ensure the chat window is maximized or expanded to view all messages.

Stable Connection: Ensure your internet connection is stable to prevent delays.
Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.

Hide Messages: Press the text chat icon next to the offending user’s name to hide their messages.

Last updated 4 months ago