# Public Communication Issues

## **No Sound from Public Users** <a href="#no-sound-from-public-users" id="no-sound-from-public-users"></a>

* **Check Volume Settings:** Ensure the volume slider for Public Voice Chat is turned up.
* **Verify Microphone Status:** Make sure the microphone icon for each of the public users is not muted (red microphone icon).
* **Adjust Device Volume:** Check the volume settings on your device to ensure they are not muted or set too low.

## **Microphone Not Working** <a href="#microphone-not-working" id="microphone-not-working"></a>

* **Allow Microphone Access:** Ensure that the app has permission to access your microphone in your device settings. Use this guide to check and set [Browser Permissions](https://help.orbitmultiverse.xyz/miscellaneous/browser-permissions).
* **Select Correct Microphone:** Go to the Public Voice Chat settings and make sure the correct microphone is selected. Here is a guide to change the microphone - [Communication settings](https://help.orbitmultiverse.xyz/settings/communication-settings).
* **Test Microphone:** Use your device’s audio settings to test the microphone and ensure it is functioning properly.

## **Bad Audio Quality** <a href="#bad-audio-quality" id="bad-audio-quality"></a>

* **Check Your Connection:** Ensure you have a stable internet connection. Poor connectivity can cause audio issues.
* **Update Drivers:** Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality.
* **Restart the Application:** Sometimes, restarting the application can resolve temporary glitches affecting audio quality.
* **Check for Interference:** Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources.
* **Test Your Microphone and Speakers:** Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly.
* **Bluetooth Issues:** Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset.
* **Power Management:** Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively.

## **Echo or Feedback Issues** <a href="#echo-or-feedback-issues" id="echo-or-feedback-issues"></a>

* **Use Headphones:** Wearing headphones can help reduce echo and feedback.
* **Adjust Microphone Sensitivity:** Lower the sensitivity of your microphone in the Public Voice Chat settings.
* **Check Speaker Placement:** Ensure your speakers and microphone are not too close to each other.

## **Intermittent Sound Issues** <a href="#intermittent-sound-issues" id="intermittent-sound-issues"></a>

* **Check Internet Connection:** Ensure you have a stable internet connection. Unstable connections can cause sound issues.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.

## **Cannot Hear Public Sounds** <a href="#cannot-hear-public-sounds" id="cannot-hear-public-sounds"></a>

* **Check Mute Settings:** Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space.
* **Adjust Audio Balance:** Check the audio balance settings on your device to ensure it is not favoring one type of sound over another.

## **Microphone Cuts Out** <a href="#microphone-cuts-out" id="microphone-cuts-out"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent interruptions in voice chat.
* **Update Drivers:** Make sure your audio drivers are up to date on your device.
* **Reduce Background Noise:** Move to a quieter location or use noise-canceling microphones to reduce interference.

## **Audio Not Playing Through Speakerphone on Mobile Devices** <a href="#audio-not-playing-through-speakerphone-on-mobile-devices" id="audio-not-playing-through-speakerphone-on-mobile-devices"></a>

* **Check Silent Mode:** Ensure that your device is not in silent mode.
* **Use Headset or Earbuds:** For the best quality audio, use a headset, earbuds, or headphones.

## **Messages Not Sending:** <a href="#messages-not-sending" id="messages-not-sending"></a>

* **Check Internet Connection:** Ensure you have a stable internet connection.
* **Refresh Chat Window:** Try refreshing the chat window or reopening the Party Chat.

## **Cannot See Messages:** <a href="#cannot-see-messages" id="cannot-see-messages"></a>

* **Check Hidden Messages:** Ensure that you have not hidden messages from specific users by pressing the text chat icon next to their names.
* **Scroll Through Chat:** Scroll up or down to check for missed messages.
* **Adjust Window Size:** Ensure the chat window is maximized or expanded to view all messages.

## **Delayed Messages:** <a href="#delayed-messages" id="delayed-messages"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent delays.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.

## **Spam or Offensive Messages:** <a href="#spam-or-offensive-messages" id="spam-or-offensive-messages"></a>

* **Hide Messages:** Press the text chat icon next to the offending user’s name to hide their messages.