Private Communication Issues
Resolve common issues with Private Communication using this troubleshooting guide to ensure seamless and uninterrupted communication.
Voice Chat
No Sound from Party Members
Check Volume Settings: Ensure the volume slider for Party Chat is turned up.
Verify Microphone Status: Make sure the microphone icon for each of the members is not muted (red microphone icon).
Adjust Device Volume: Check the volume settings on your device to ensure they are not muted or set too low.
Microphone Not Working
Allow Microphone Access: Ensure that the app has permission to access your microphone in your device settings - use this guide to check and set browser permissions Browser Permissions.
Select Correct Microphone: Go to the Communication settings and make sure the correct microphone is selected.
Test Microphone: Use your device’s audio settings to test the microphone and ensure it is functioning properly.
Bad Audio Quality
Check Your Connection: Ensure you have a stable internet connection. Poor connectivity can cause audio issues.
Update Drivers: Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality.
Restart the Application: Sometimes, restarting the application can resolve temporary glitches affecting audio quality.
Check for Interference: Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources.
Test Your Microphone and Speakers: Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly.
Bluetooth Issues: Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset.
Power Management: Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively.
Echo or Feedback Issues
Use Headphones: Wearing headphones can help reduce echo and feedback.
Adjust Microphone Sensitivity: Lower the sensitivity of your microphone in the Party Chat settings.
Check Speaker Placement: Ensure your speakers and microphone are not too close to each other.
Intermittent Sound Issues
Check Internet Connection: Ensure you have a stable internet connection. Unstable connections can cause sound issues.
Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.
Cannot Hear Public Sounds
Check Mute Settings: Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space.
Adjust Audio Balance: Check the audio balance settings on your device to ensure it is not favoring one type of sound over another.
Microphone Cuts Out
Stable Connection: Ensure your internet connection is stable to prevent interruptions in voice chat.
Update Drivers: Make sure your audio drivers are up to date on your device.
Reduce Background Noise: Move to a quieter location or use noise-canceling microphones to reduce interference.
Audio Not Playing Through Speakerphone on Mobile Devices
Check Silent Mode: Ensure that your device is not in silent mode.
Use Headset or Earbuds: For the best quality audio, use a headset, earbuds, or headphones.
Video Chat
No Camera from Party Members
Verify Camera Status: Make sure the camera icon for each of the members is not disabled (red camera icon).
Check Device Camera: Ensure your device’s camera is functioning properly and is not blocked or covered.
Camera Not Working
Allow Camera Access: Ensure that the app has permission to access your camera in your device settings - use this guide to check and set browser permissions Browser Permissions.
Select Correct Camera: Go to the Party Chat settings and make sure the correct camera is selected.
Test Camera: Use your device’s camera settings to test the camera and ensure it is functioning properly.
Poor Video Quality
Check Internet Connection: Ensure you have a stable and fast internet connection. Unstable connections can cause poor video quality.
Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.
Lagging or Freezing Video
Stable Connection: Ensure your internet connection is stable to prevent lagging or freezing.
Update the App: Ensure you are using the latest version of the Orbit app.
Optimize Device Performance: Close background applications and clear unnecessary files to optimize your device’s performance.
Video Cuts Out
Stable Connection: Ensure your internet connection is stable to prevent interruptions in video chat.
Update Drivers: Make sure your video drivers are up to date on your device.
Check for Interference: Ensure there are no other applications or devices interfering with your video chat.
Text Chat
Messages Not Sending
Check Internet Connection: Ensure you have a stable internet connection.
Refresh Chat Window: Try refreshing the chat window or reopening the Party Chat.
Cannot See Messages
Check Hidden Messages: Ensure that you have not hidden messages from specific users by pressing the text chat icon next to their names.
Scroll Through Chat: Scroll up or down to check for missed messages.
Adjust Window Size: Ensure the chat window is maximized or expanded to view all messages.
Delayed Messages
Stable Connection: Ensure your internet connection is stable to prevent delays.
Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.
Spam or Offensive Messages
Hide Messages: Press the text chat icon next to the offending user’s name to hide their messages.
Screen Sharing
Screen Share Not Working
Allow Screen Share Access: Ensure that the app has permission to share your screen in your device settings - use this guide to check and set browser permissions Browser Permissions.
Select Correct Screen: Ensure you are selecting the correct screen or application window to share.
Check Device Settings: Ensure your device settings allow screen sharing.
Poor Screen Share Quality
Check Internet Connection: Ensure you have a stable and fast internet connection. Unstable connections can cause poor screen share quality.
Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.
Adjust Screen Resolution: Lower the screen resolution to improve performance.
Lagging or Freezing Screen Share
Stable Connection: Ensure your internet connection is stable to prevent lagging or freezing.
Update the App: Ensure you are using the latest version of the Orbit app.
Optimize Device Performance: Close background applications and clear unnecessary files to optimize your device’s performance.
Cannot See Shared Screen
Check Hidden Screen Share: Ensure that you have not hidden the screen share from specific users by pressing the screen-share icon next to their names.
Refresh Chat Window: Try refreshing the chat window or reopening the Party Chat.
Adjust Window Size: Ensure the chat window is maximized or expanded to view the shared screen.
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