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        • Create the Booth
        • Naming Your Booth and Binding it
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        • Booth Profile
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        • Images
        • Videos
        • Features
        • Analytics
        • General
        • Billing
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        • Inviting Members
        • Owner
        • Manager
        • Representative
      • 5. Customizing Booth
        • Colors
        • Images
        • Videos
        • Choosing Booth Location
        • Different Size Booths
        • Minting Machine
      • 6. Verify Credentials
        • Which Credentials
        • Why Do We Need Credentials
      • 7. Approval
        • Submitting Booth
        • Reusable Booth
    • 🎁Giveaways
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On this page
  • Voice Chat
  • No Sound from Party Members
  • Microphone Not Working
  • Bad Audio Quality
  • Echo or Feedback Issues
  • Intermittent Sound Issues
  • Cannot Hear Public Sounds
  • Microphone Cuts Out
  • Audio Not Playing Through Speakerphone on Mobile Devices
  • Video Chat
  • No Camera from Party Members
  • Camera Not Working
  • Poor Video Quality
  • Lagging or Freezing Video
  • Video Cuts Out
  • Text Chat
  • Messages Not Sending
  • Cannot See Messages
  • Delayed Messages
  • Spam or Offensive Messages
  • Screen Sharing
  • Screen Share Not Working
  • Poor Screen Share Quality
  • Lagging or Freezing Screen Share
  • Cannot See Shared Screen
  1. Overview
  2. Troubleshooting Issues

Private Communication Issues

Resolve common issues with Private Communication using this troubleshooting guide to ensure seamless and uninterrupted communication.

PreviousPublic Communication IssuesNextGeneral FAQ

Last updated 9 months ago

Voice Chat

No Sound from Party Members

  • Check Volume Settings: Ensure the volume slider for Party Chat is turned up.

  • Verify Microphone Status: Make sure the microphone icon for each of the members is not muted (red microphone icon).

  • Adjust Device Volume: Check the volume settings on your device to ensure they are not muted or set too low.

Microphone Not Working

  • Allow Microphone Access: Ensure that the app has permission to access your microphone in your device settings - use this guide to check and set browser permissions .

  • Select Correct Microphone: Go to the and make sure the correct microphone is selected.

  • Test Microphone: Use your device’s audio settings to test the microphone and ensure it is functioning properly.

Bad Audio Quality

  • Check Your Connection: Ensure you have a stable internet connection. Poor connectivity can cause audio issues.

  • Update Drivers: Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality.

  • Restart the Application: Sometimes, restarting the application can resolve temporary glitches affecting audio quality.

  • Check for Interference: Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources.

  • Test Your Microphone and Speakers: Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly.

  • Bluetooth Issues: Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset.

  • Power Management: Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively.

Echo or Feedback Issues

  • Use Headphones: Wearing headphones can help reduce echo and feedback.

  • Adjust Microphone Sensitivity: Lower the sensitivity of your microphone in the Party Chat settings.

  • Check Speaker Placement: Ensure your speakers and microphone are not too close to each other.

Intermittent Sound Issues

  • Check Internet Connection: Ensure you have a stable internet connection. Unstable connections can cause sound issues.

  • Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.

Cannot Hear Public Sounds

  • Check Mute Settings: Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space.

  • Adjust Audio Balance: Check the audio balance settings on your device to ensure it is not favoring one type of sound over another.

Microphone Cuts Out

  • Stable Connection: Ensure your internet connection is stable to prevent interruptions in voice chat.

  • Update Drivers: Make sure your audio drivers are up to date on your device.

  • Reduce Background Noise: Move to a quieter location or use noise-canceling microphones to reduce interference.

Audio Not Playing Through Speakerphone on Mobile Devices

  • Check Silent Mode: Ensure that your device is not in silent mode.

  • Use Headset or Earbuds: For the best quality audio, use a headset, earbuds, or headphones.


Video Chat

No Camera from Party Members

  • Verify Camera Status: Make sure the camera icon for each of the members is not disabled (red camera icon).

  • Check Device Camera: Ensure your device’s camera is functioning properly and is not blocked or covered.

Camera Not Working

  • Select Correct Camera: Go to the Party Chat settings and make sure the correct camera is selected.

  • Test Camera: Use your device’s camera settings to test the camera and ensure it is functioning properly.

Poor Video Quality

  • Check Internet Connection: Ensure you have a stable and fast internet connection. Unstable connections can cause poor video quality.

  • Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.

Lagging or Freezing Video

  • Stable Connection: Ensure your internet connection is stable to prevent lagging or freezing.

  • Update the App: Ensure you are using the latest version of the Orbit app.

  • Optimize Device Performance: Close background applications and clear unnecessary files to optimize your device’s performance.

Video Cuts Out

  • Stable Connection: Ensure your internet connection is stable to prevent interruptions in video chat.

  • Update Drivers: Make sure your video drivers are up to date on your device.

  • Check for Interference: Ensure there are no other applications or devices interfering with your video chat.


Text Chat

Messages Not Sending

  • Check Internet Connection: Ensure you have a stable internet connection.

  • Refresh Chat Window: Try refreshing the chat window or reopening the Party Chat.

Cannot See Messages

  • Check Hidden Messages: Ensure that you have not hidden messages from specific users by pressing the text chat icon next to their names.

  • Scroll Through Chat: Scroll up or down to check for missed messages.

  • Adjust Window Size: Ensure the chat window is maximized or expanded to view all messages.

Delayed Messages

  • Stable Connection: Ensure your internet connection is stable to prevent delays.

  • Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.

Spam or Offensive Messages

  • Hide Messages: Press the text chat icon next to the offending user’s name to hide their messages.


Screen Sharing

Screen Share Not Working

  • Select Correct Screen: Ensure you are selecting the correct screen or application window to share.

  • Check Device Settings: Ensure your device settings allow screen sharing.

Poor Screen Share Quality

  • Check Internet Connection: Ensure you have a stable and fast internet connection. Unstable connections can cause poor screen share quality.

  • Close Unnecessary Applications: Close other applications that might be using significant bandwidth or system resources.

  • Adjust Screen Resolution: Lower the screen resolution to improve performance.

Lagging or Freezing Screen Share

  • Stable Connection: Ensure your internet connection is stable to prevent lagging or freezing.

  • Update the App: Ensure you are using the latest version of the Orbit app.

  • Optimize Device Performance: Close background applications and clear unnecessary files to optimize your device’s performance.

Cannot See Shared Screen

  • Check Hidden Screen Share: Ensure that you have not hidden the screen share from specific users by pressing the screen-share icon next to their names.

  • Refresh Chat Window: Try refreshing the chat window or reopening the Party Chat.

  • Adjust Window Size: Ensure the chat window is maximized or expanded to view the shared screen.

Allow Camera Access: Ensure that the app has permission to access your camera in your device settings - use this guide to check and set browser permissions .

Allow Screen Share Access: Ensure that the app has permission to share your screen in your device settings - use this guide to check and set browser permissions .

🚩
Browser Permissions
Communication settings
Browser Permissions
Browser Permissions