# Troubleshooting Issues

{% tabs %}
{% tab title="Audio" %}

### **No Sound from Party Members** <a href="#no-sound-from-party-members" id="no-sound-from-party-members"></a>

* **Check Volume Settings:** Ensure the volume slider for Party Chat is turned up.
* **Verify Microphone Status:** Make sure the microphone icon for each of the members is not muted (red microphone icon).
* **Adjust Device Volume:** Check the volume settings on your device to ensure they are not muted or set too low.

### **Microphone Not Working** <a href="#microphone-not-working" id="microphone-not-working"></a>

* **Allow Microphone Access:** Ensure that the app has permission to access your microphone in your device settings - use this guide to check and set browser permissions [Browser Permissions](https://help.orbitmultiverse.xyz/miscellaneous/browser-permissions).
* **Select Correct Microphone:** Go to the [Communication settings](https://help.orbitmultiverse.xyz/settings/communication-settings) and make sure the correct microphone is selected.
* **Test Microphone:** Use your device’s audio settings to test the microphone and ensure it is functioning properly.

### Bad Audio Quality <a href="#bad-audio-quality" id="bad-audio-quality"></a>

* **Check Your Connection:** Ensure you have a stable internet connection. Poor connectivity can cause audio issues.
* **Update Drivers:** Make sure your audio drivers are up to date. Outdated drivers can cause compatibility issues and degrade audio quality.
* **Restart the Application:** Sometimes, restarting the application can resolve temporary glitches affecting audio quality.
* **Check for Interference:** Ensure there are no other applications or devices interfering with your audio. Close any unnecessary applications that might be using audio resources.
* **Test Your Microphone and Speakers:** Use the built-in testing features of your device's audio settings to ensure your microphone and speakers are functioning correctly.
* **Bluetooth Issues:** Bluetooth headsets can sometimes cause audio quality problems, especially when the microphone is in use. Try switching to a wired connection or using an external microphone instead of the built-in mic on your Bluetooth headset.
* **Power Management:** Ensure your device is not in low-power mode, as this can impact audio performance. Plug in your device or disable power-saving settings when using audio features extensively.

### **Echo or Feedback Issues** <a href="#echo-or-feedback-issues" id="echo-or-feedback-issues"></a>

* **Use Headphones:** Wearing headphones can help reduce echo and feedback.
* **Adjust Microphone Sensitivity:** Lower the sensitivity of your microphone in the Party Chat settings.
* **Check Speaker Placement:** Ensure your speakers and microphone are not too close to each other.

### **Intermittent Sound Issues** <a href="#intermittent-sound-issues" id="intermittent-sound-issues"></a>

* **Check Internet Connection:** Ensure you have a stable internet connection. Unstable connections can cause sound issues.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.

### **Cannot Hear Public Sounds** <a href="#cannot-hear-public-sounds" id="cannot-hear-public-sounds"></a>

* **Check Mute Settings:** Ensure that the “mute public players” toggle is not enabled if you want to hear public sounds in the virtual space.
* **Adjust Audio Balance:** Check the audio balance settings on your device to ensure it is not favoring one type of sound over another.

### **Microphone Cuts Out** <a href="#microphone-cuts-out" id="microphone-cuts-out"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent interruptions in voice chat.
* **Update Drivers:** Make sure your audio drivers are up to date on your device.
* **Reduce Background Noise:** Move to a quieter location or use noise-canceling microphones to reduce interference.

### **Audio Not Playing Through Speakerphone on Mobile Devices** <a href="#audio-not-playing-through-speakerphone-on-mobile-devices" id="audio-not-playing-through-speakerphone-on-mobile-devices"></a>

* **Check Silent Mode:** Ensure that your device is not in silent mode.
* **Use Headset or Earbuds:** For the best quality audio, use a headset, earbuds, or headphones.
  {% endtab %}

{% tab title="Video" %}

### **No Camera from Party Members** <a href="#no-camera-from-party-members" id="no-camera-from-party-members"></a>

* **Verify Camera Status:** Make sure the camera icon for each of the members is not disabled (red camera icon).
* **Check Device Camera:** Ensure your device’s camera is functioning properly and is not blocked or covered.

### **Camera Not Working** <a href="#camera-not-working" id="camera-not-working"></a>

* **Allow Camera Access:** Ensure that the app has permission to access your camera in your device settings - use this guide to check and set browser permissions [Browser Permissions](https://help.orbitmultiverse.xyz/miscellaneous/browser-permissions).
* **Select Correct Camera:** Go to the Party Chat settings and make sure the correct camera is selected.
* **Test Camera:** Use your device’s camera settings to test the camera and ensure it is functioning properly.

### **Poor Video Quality** <a href="#poor-video-quality" id="poor-video-quality"></a>

* **Check Internet Connection:** Ensure you have a stable and fast internet connection. Unstable connections can cause poor video quality.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.

### **Lagging or Freezing Video** <a href="#lagging-or-freezing-video" id="lagging-or-freezing-video"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent lagging or freezing.
* **Update the App:** Ensure you are using the latest version of the Orbit app.
* **Optimize Device Performance:** Close background applications and clear unnecessary files to optimize your device’s performance.

### **Video Cuts Out** <a href="#video-cuts-out" id="video-cuts-out"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent interruptions in video chat.
* **Update Drivers:** Make sure your video drivers are up to date on your device.
* **Check for Interference:** Ensure there are no other applications or devices interfering with your video chat.
  {% endtab %}

{% tab title="Text" %}

### **Messages Not Sending** <a href="#messages-not-sending" id="messages-not-sending"></a>

* **Check Internet Connection:** Ensure you have a stable internet connection.
* **Refresh Chat Window:** Try refreshing the chat window or reopening the Party Chat.

### **Cannot See Messages** <a href="#cannot-see-messages" id="cannot-see-messages"></a>

* **Check Hidden Messages:** Ensure that you have not hidden messages from specific users by pressing the text chat icon next to their names.
* **Scroll Through Chat:** Scroll up or down to check for missed messages.
* **Adjust Window Size:** Ensure the chat window is maximized or expanded to view all messages.

### **Delayed Messages** <a href="#delayed-messages" id="delayed-messages"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent delays.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.

### **Spam or Offensive Messages** <a href="#spam-or-offensive-messages" id="spam-or-offensive-messages"></a>

* **Hide Messages:** Press the text chat icon next to the offending user’s name to hide their messages.
  {% endtab %}

{% tab title="Screensharing" %}

### **Screen Share Not Working** <a href="#screen-share-not-working" id="screen-share-not-working"></a>

* **Allow Screen Share Access:** Ensure that the app has permission to share your screen in your device settings - use this guide to check and set browser permissions [Browser Permissions](https://help.orbitmultiverse.xyz/miscellaneous/browser-permissions).
* **Select Correct Screen:** Ensure you are selecting the correct screen or application window to share.
* **Check Device Settings:** Ensure your device settings allow screen sharing.

### **Poor Screen Share Quality** <a href="#poor-screen-share-quality" id="poor-screen-share-quality"></a>

* **Check Internet Connection:** Ensure you have a stable and fast internet connection. Unstable connections can cause poor screen share quality.
* **Close Unnecessary Applications:** Close other applications that might be using significant bandwidth or system resources.
* **Adjust Screen Resolution:** Lower the screen resolution to improve performance.

### **Lagging or Freezing Screen Share** <a href="#lagging-or-freezing-screen-share" id="lagging-or-freezing-screen-share"></a>

* **Stable Connection:** Ensure your internet connection is stable to prevent lagging or freezing.
* **Update the App:** Ensure you are using the latest version of the Orbit app.
* **Optimize Device Performance:** Close background applications and clear unnecessary files to optimize your device’s performance.

### **Cannot See Shared Screen** <a href="#cannot-see-shared-screen" id="cannot-see-shared-screen"></a>

* **Check Hidden Screen Share:** Ensure that you have not hidden the screen share from specific users by pressing the screen-share icon next to their names.
* **Refresh Chat Window:** Try refreshing the chat window or reopening the Party Chat.
* **Adjust Window Size:** Ensure the chat window is maximized or expanded to view the shared screen.
  {% endtab %}
  {% endtabs %}